Select the items to return or Instant Refund
We want you to love your new Smart & Sexy merchandise, but we understand sometimes things need to be returned. No problem! Instant Refunds* are FREE. Refunds to original payment method are subject to a $5 restocking fee. Scroll down for more FAQs. *Covid-19 Update*- Please note there will be a slight delay in returns processing as we are taking steps to keep all our employees safe. Thank you for your patience!**
Start A Return
Get a refund confirmation
Exchange for an Instant Refund voucher to immediately order again or get $ back to your original payment method in 20 business days
What You Need to Know
Is it easy to return items?
Yes! Just follow the step-by-step instructions above, print out your return label, and put your package in the mail. All merchandise must be returned in new condition with tags still attached and in the original packaging.
Are returns free?
Exchanges for instant refund vouchers are free. Returns for Refund are subject to a $5 restocking fee. The restocking fee will be deducted from your refund amount.
*What is an Instant Refund?
When you choose to do an instant refund, we will provide you with a voucher (gift card code) in the amount of your return so that you can shop without having to wait for your merchandise to make its way back to us. If your merchandise returns to our facility before you use your gift card code we will process the refund to your original payment method minus the $5 restocking fee.
How soon will I get my refund?
Exchange for an Instant Refund voucher to immediately order again. For refunds to your original payment method, once the returned item(s) has been received, please allow up to 5 business days for your Refund to be processed and up to 15 days for it to post to your credit card. Original shipping charges will not be refunded. Refunds can only be made to the original payment method. You will receive an e-mail notification once your Refund has been processed
Are all items eligible for return?
No, final sale clearance items, gift cards, panties, bodysuits, one-piece swimsuits, swim bottoms and used items cannot be returned. Any used items, panties or swim bottoms that make their way back to us will be discarded for your protection. All returns are subject to evaluation by Smart & Sexy with the right to refuse returned items with obvious signs of wear. Returns & exchanges are accepted within 90 days of the shipping date. COVID-19 Update: Since we understand that not everyone will be able to safely get to the post office during this unprecedented time, we have extended our return policy to 90 days. Our customers & our employees are our top priority, so please return your items when it is safe for you to do so. Please also understand that during this time there may be delays as we are making sure that those involved in processing the returns are also safe.
Can I return something I bought with a gift card?
If you are returning merchandise that was purchased with a gift card, the return value will be added back to the balance of the gift card. Gift cards cannot be exchanged for cash unless where required by law. For more information on gift cards please visit our gift cards page.